Effective Date: 15-08-2024
Introduction
Welcome to Nivo. We are committed to protecting your privacy and ensuring a secure and enjoyable experience while using our app. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use Nivo, a virtual top-up (VTU) application for airtime, data, TV, electricity, and other bill payments.
By using our app, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you use Nivo, we may collect the following types of personal information:
- Contact Information: Such as your name, email address, and phone number.
- Payment Information: Details required to process payments for airtime, data, TV subscriptions, electricity, and other services.
- Account Information: Username, password, and other details related to your account.
Usage Data
We may collect information about how you use our app, including:
- App Usage: Features used, actions taken, and time spent on the app.
- Device Information: Device type, operating system, IP address, and other technical details.
Cookies and Tracking Technologies
We use cookies and similar technologies to track user activity and enhance your experience. Cookies help us understand how you interact with our app and provide you with a more personalized experience.
How We Use Your Information
We use your information for various purposes, including:
- To Provide Services: Processing payments, managing your account, and delivering the services you request.
- To Improve Our App: Analyzing usage data to enhance app performance and user experience.
- To Communicate With You: Sending notifications, updates, and marketing communications related to Nivo.
- To Ensure Security: Detecting and preventing fraudulent activities and ensuring the safety of our services.
Sharing Your Information
We may share your information in the following circumstances:
- With Service Providers: Third-party companies that assist us in providing services, such as payment processors and customer support.
- For Legal Reasons: When required by law or to comply with legal processes.
- In Case of Business Transfers: During mergers, acquisitions, or other business transactions, your information may be transferred as part of the assets.
Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access and Correction: Requesting access to or correction of your personal data.
- Deletion: Requesting the deletion of your personal data under certain conditions.
- Opt-Out: Opting out of receiving marketing communications from us.
To exercise your rights or for any privacy-related inquiries, please contact us at [Insert Contact Information].
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Nivo Support
Email: [email protected]