Cybersecurity is a team sport, and effective communication is crucial in security operations. This year, we’ve committed to enhancing the Analyst Experience (AX) within GreyMatter. A key element of that is ensuring critical information reaches the right person at the right time, allowing your team to be laser-focused when every minute counts.

By streamlining each step of incident response, GreyMatter enhances your awareness and responsiveness. Combined with automation and AI initiatives, we aim to reduce mean time to contain and resolve (MTTC, MTTR), cutting dwell time and strengthening your organization’s security posture.

Today we’re introducing the GreyMatter Notification Center, a significant step in the AX evolution. It helps you optimize security operations with a wide range of notification types and multi-channel delivery—all customizable through a centralized user interface.

Components of the Notification Center

The Notification Center empowers you to quickly identify new or pending reviews, prioritize high-risk threats, and reduce oversight with one-click access to relevant content, all while allowing you to customize how and when you receive alerts across multiple channels to suit your preferences.

Notification Center User Interface

Easily access notifications through the native GreyMatter UI on both mobile and web apps, keeping you informed and in control.  

What’s inside:

• Notification preferences – Customize your experience with full control over notification types and delivery channels, ensuring you receive alerts the way you prefer.
• Quiet hours – Set your schedule to mute notifications during off-hours, so you can unplug.
• New notifications – Instantly see unread notifications with clear badging and highlighted listings, allowing you to prioritize your attention.
• Toast notifications – Stay updated with in-app banners on both web and mobile, drawing your attention to important notifications.
• Mobile push notification sounds – Customize notification sounds on your mobile device to ensure you never miss an alert that requires your attention.

Notification Types

Access a variety of notification types to stay informed about critical updates.

Incidents – Notifications related to ticketed security operations incidents triggered by real-time threat detection rules.

• New Incident: Be notified of newly created incidents needing your attention.
• Escalated: Respond to incidents escalated by ReliaQuest for your action.
  • Reminders – Receive reminders for unacknowledged escalated notifications, ensuring you’re always on top of critical issues.
• New note: Stay updated with new notes added to incidents.
• Assigned: Know when you’re assigned to an incident.
• Mentioned: Get updates when you’re mentioned in incident notes.

Playbook execution – Get notified on the status of response playbooks, whether they succeed, partially complete, or fail.

Emergency – Be informed first through push updates about mass-impact news and threats, such as zero-day vulnerabilities.

Notification Channels

Choose how you receive GreyMatter notifications through multiple customizable delivery channels.

• Email – Receive notifications directly to your inbox from GreyMatter.
• Mobile app – Get push notifications on your Android or iOS device with the GreyMatter App, keeping you updated on the go.
• Web app – Stay informed with in-app banners and badging on the web-based GreyMatter app.
• Third-party tools – Integrate GreyMatter notifications with tools like Slack and Teams, ensuring seamless communication within your existing workflows.

What to Know About the Release

The GreyMatter Notification Center will roll out in phases, ensuring that you receive valuable features promptly while we maintain quality performance. Connect with your ReliaQuest Customer Success Manager to discuss these features and for assistance in how to configure your experience in the new Notification Center.

Please note that the timelines may change, but we will keep you informed with exact dates as they become available.

How to Set Up

You will need to configure your notification preferences and ensure that your GreyMatter mobile app is up to date. When you log in to GreyMatter, you’ll see a platform guide to show you what’s new and how to set up your preferences. If you prefer a guided setup, please connect with your Customer Success Manager.

What’s Next

The GreyMatter Notification Center is a game-changer for security operations, providing the tools you need to stay informed, engaged, and in control. We are committed to continuously enhancing your experience and ensuring you have the best tools to protect your organization.

Stay tuned for updates on the Notification Center and additional exciting new enhancements, all designed to make your GreyMatter experience truly world-class. Together, let’s Make Security Possible.